Academic Services & Complaints
Having trouble with academic services?
Send your question, service request, complaint, or suggestion. No account needed — just verify your email.
Experienced violence or harassment? Report to the PPKPT Task Force
01 — 04
How it works
- Choose a type and category
- Verify your email with a code
- Fill in details and submit
- Follow up and reply in My Tickets
23 service options
Service categories
- Network / WiFi / Internet
- Websites, servers, and file sharing
- Academic Advising & Course Registration
- Class Schedule & Rooms
- Short Semester
- Lectures & Attendance (incl. e-learning)
- Lecturers & Teaching
- Midterm/Final Exams
- Grades, Study Results & Transcripts
- Tuition Payments (UKT/DPP)
- Scholarships
- Thesis & Supervision
- CCTV
- Graduation
- Diplomas, Legalization & Certificates
- Leave, Transfer & Student Status
- Student Data Changes
- TOEFL & Support Programs (Ta'aruf/P3M/BTAQ)
- Community Service/Practicum/Internship
- Accounts & Academic Systems (SIAKAD, activation, email, student ID)
- Admissions & Re-registration
- Disability Services & Accommodation
- Other
Can't use the web form?
Contact us through these channels and staff will create a ticket for you.
- Service hours
- Mon–Fri 08:00–16:00 WIB