Help

CARE is Universitas Islam Bandung's official portal for questions, service requests, complaints and suggestions about academic services.

How do I submit a ticket?

1. Open Submit a Ticket and choose a type and category.
2. Enter your email, then the 6-digit verification code we send you.
3. Describe the issue and attach supporting documents if needed (PDF/JPG/PNG).
4. Review and submit. You will receive a ticket number.

How do I follow up?

Open My Tickets or Track a Ticket and verify your email. You can read staff replies and respond directly.

How long does it take?

The first response follows our service targets on working days and hours. The estimate is shown after you submit.

Reports of violence or misconduct

CARE does not handle reports of violence/harassment (handled by the PPKPT Task Force) or misconduct/gratification (handled by the WBS). Choose the related category to be redirected to the right channel.