Privacy Notice

Version 1. Data controller: Universitas Islam Bandung.

Data we process

Email, name, role, faculty/study program, student/lecturer ID (optional), phone number (optional), ticket content and attachments. Disability accommodation needs are only processed with your separate consent.

Purpose and legal basis

Data is processed to handle your request and to carry out the university's academic service duties (Indonesian Law No. 27 of 2022 on Personal Data Protection). Accommodation needs (specific personal data) are processed on the basis of explicit consent, which you may withdraw at any time.

Who can see your data

Only authorized staff of the handling unit. Your email and phone number are not shown to staff; all communication goes through the system. Accommodation details are visible only to the Disability Services Unit.

Retention

Personal data is anonymized 24 months after your last ticket is closed. Anonymous statistics are kept.

Your rights

You may access, correct and request deletion of your personal data, and withdraw consent. Contact Unisba's Data Protection Officer using the contact details at the bottom of the page.